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COVID-19 – We are open and shipping Worldwide!

COVID-19

UPDATE – 05/26/2020 – We are taking orders and shipping on regular schedule.

CUSTOMER SERVICE

Our response time for email inquiries will stay the same and we will do our best to reply within 24 hours to your inquiries. Our Phone support will not be available, please contact us using our email support which will be available 24 hours a day.  While we are operating with a smaller staff currently from home, we ask for your patience and cooperation as we navigate customer inquiries.

If you have any questions or concerns, please email our customer support info@mydressline.com as our customer service hours will remain the same. We would be glad to assist you. 

CHANGES TO SHIPPING

California Governor signed an executive order directing all non-essential business statewide to close in-office functions effective Friday at 8pm. Our store will no longer be open delaying some orders for the foreseeable future. 

If you already have an existing order and or a special order all items will ship with a slight delay.  

If you are thinking of placing a new order and need to receive an item before April 15th,  we recommend speaking with our customer service team before placing an order to confirm delivery date.

CHANGES TO OUR RETURN POLICY

We receive all our returned items in our store and because of its closure we will no longer be able to accept returns or exchanges until further notice. ALL SALES ARE FINAL. We will not be able to take returns or exchanges due to cancellations or postponements of events. 

We ask for your patience and understanding at this difficult time. Please stay safe and we hope to serve you in our full capacity in the future. We thank you for your loyalty and continues support.

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