Payment Options

What forms of payments are accepted on mydressline.com?

We accept all major credit cards, as well as PayPal, Money Order, and Bank Transfer. To pay via bank transfer please contact us and we'll email you the account details. Please note that there will be a fee for International bank transfers, which varies depending on your bank.

 

Can I put a dress on Layaway?

We do accept layaway orders online or by calling our sales department. For the layaway plan, we require 30% deposit for the order. The full amount has to be paid within 90 days. Once the full payment is received the dress, will be shipped! If you have any questions regarding the layaway plan please contact us!

How do I know my payment is secure?

Our system uses real-time industry standart secure technology to thwart any attacks. We've invested much effort to ensure that our systems are virtually impenetrable. We do not store payment information on our servers. Once a credit card has been authorized or disapproved by our processor, we discard the credit card information. The connection between your computer and our systems for the purpose of filling our forms (such your name, address, and payment at checkout) is always encrypted through industrial-strength SSL algorithms. When you enter secure portions of our site, you'll see the http:// turn into https:// in the URL. Depending on your browser, you may see other enhanced security markings (such as a golden lock in Firefox and IE).

Please click on the banners to verify!

When will I be charged?

Once you place your order, a hold will be placed on your credit card for the order total. The charge does not go through and withdraw the funds until the item ships out to you. 

If we issue you a refund, the funds will appear on your statement within 5-7 business days.

Shopping

Is my dress available?

Many of our dresses are in stock and available for immediate shipment. To find out the exact availability of a particular dress, just select the size and color you would like to order and the availability will appear. The availability on the site is almost always accurate, but in rare cases if there are any issues we will contact you immediately.

If you are having trouble finding a dress that will get to you in time for your date please contact us and we’ll help you to find a perfect option.

Are the dresses authentic?

We are authorized retailers for the companies listed in our website and we only sale 100% Authentic and brand new products. If you would like to verify, you can do so by vising the designer pages. 

www.Jovani.com

www.teranicouture.com

www.mnmcouture.com

www.macduggal.com

www.sherrihill.com

www.moncheribridals.com

www.tonybowls.com

Under where to buy section, please enter our boutique information:

Iness
243 N Brand Blvd
Glendale, CA 91203
 
If you need further information please contact us
How can I choose the right size?

We have provided the official size charts from each designers we work with under each product. It is always best and strongly recommended that you choose a larger size if you are in between sizes. 

Please use the measurement guide below to take accurate measurements.

How soon should I order my dress?

If the dress which you order is in stock, we can express ship it to you and it will take anywhere from 3-15 days depending where we are shipping the dress to. If your dress is a special order it might take up to 16 weeks to get depending on the designer. We strongly recommend in placing orders well ahead in case of alterations or shipping delays (due to international customs).

To know how long and when a dress will be shipped please contact us!

Is it possible to make changes to my order?

We can't help you make changes to your order after placing your order. Once your item is shipped it will not be possible to make any changes!

Do you offer Price Match Guarantee?

We offer LOWEST PRICE GUARANTEE!

If you find the same dress from the same designer at a lower price then what’s listed on mydressline.com we will beat that price by 10%

We would have to get the link to the product which must be from an Authorized retailer in new condition in the same color and size. We do not guarantee any pricing on auction products or used or FAKE dresses from China. 

Shipping

What dose it cost to ship in United Staes?

We are happy to be able to offer FREE shipping on all orders within the US.

Free shipping is offered by Ground Shipping in the US and usually arrives within 1 to 5 business days. 

If you like Express Shipping, please use our shipping calculator to calculate price and time for delivery. 

We use the following shipping companies to ship domestic products. 

Fed Ex

UPS

USPS Express

What dose it cost to ship Internationally?

We offer Free USPS Express International Shipping for orders over $500. If you like Express International Shipping, please use our shipping calculator to calculate price and time for delivery. 

We can also mark your package as a gift, if the dress purchased is a gift. 

 

We use the following Shipping companies to ship  Internatioanl products. 

Fed Ex

UPS

USPS Express

TNT Express

Do you provide tracking information for my order?

Once your order has been processed and shipped, you will receive an email containing all your tracking information which can be used to track the package. Your order details on the website will also have the tracking information which again can be used to track the package from our web site. 

Do I need to sign for my package?

All orders above $250 are signature required shipments. 

If I ordered 2 or more dresses at the same time, will they be shipped int he same package?

We will do our best to ship all dresses in one package. However, in some cases items purchased from different designers might be shipped separately. 

FAQ

FAQ