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Return Policy

You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Kover Return Assurance, your purchase is final sale with the exception of our exchange/store credit option. See our policy below for more details. You can learn more about Kover Return Assurance below.

 

Return Policy:  We only do exchange for sizing for the same exact dress for a larger or a smaller size. Buyer is responsible to ship the dress back and provide tracking information for the return shipment.  We will charge an exchange shipping fee based on the buyer’s requested shipping method for Domestic and International shipments. Return Shipping fee can be calculated using the Shipping Calculator located on every product page.

If the exchange size for a dress is not available, a store credit will be given for the full amount of the dress. Store credit does not expire.

NO returns are accepted. Each dress is inspected before being shipped out to insure perfect condition. We have implemented this policy to make sure that each single dress we sale is brand new.

  1. Special or Pre-Orders are FINAL SALE no exemptions.
  2. Sale items are FINAL SALE no exemptions.
  3. Items delivered for more than 15 days do not qualify for exchange.

Refused Packages

If you refuse a package we will treat it as a return and issue you a store credit for the cost of the item. The shipping fee will also be deducted from the store credit

Contact us at [email protected] to request an RA number to initiate the exchange process. Please provide us with the order number.

 

 

Kover Return Assurance Policy: – MUST BE SELECTED AT THE CHECKOUT


ABOUT KOVER RETURN ASSURANCE


Get peace of mind while shopping when you add Kover Return Assurance.


You’ll have the option to return eligible items for a refund by adding Return Assurance at checkout. If you don’t add Return Assurance, you may still have the option to receive store credit or exchange the item depending on the standard return policy (for full details see
https://www.mydressline.com/return-policy). We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply (for instance, orders from outside the United States or orders with a total merchandise value of greater than $1000 USD are excluded).

The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

 

Returns must be initiated within 3 days of receiving the item(s).


To initiate a return, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/.
Kover will provide a prepaid return shipping label. We are unable to offer free return shipping on eligible item(s) returned. We will deduct the standard $12 return shipping fee from your refund when processing the return.

Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Return Assurance is nonrefundable.

 

Questions? Email us at [email protected]

 

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