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Which carrier will ship my item?
Most of our packages are shipped via UPS for domestic shipments. International shipments are shipped using DHL, UPS and or USPS (EMS).
What shipping options are available?
We offer free ground shipping to the contagious US on full priced dresses. Expedited shipping options are available.
All time frames are given in business days (M-F). We do not ship on Holidays. We are not responsible for any delay that may be caused due to bad weather or Shipping carrier technical issues.
- UPS Ground is 3-5 Business Days
- UPS 3 Day Select is 3 Business Days
- UPS 2 Day Select is 2 Business Days
- UPS Next Day Air Saver is Next Day by 8pm
- UPS Next Day Air is Next Day by Noon
- PO box and APO shipping will be done using USPS Priority Express which takes 1-2 business days for delivery for PO box deliveries and 5-7 for APO.
- Free Ground shipping is 3-5 business days
How long does it take to ship items out?
Select the size and color on the dress page and it will give you the ship date of the item. In stock dresses are shipped within 1-3 business days. Anything marked “Contact us for availability” means the ship date of the dress needs to be checked.
Do you ship internationally?
Yes, we do ship internationally outside the United States. Please add 1-3 business days for handling time to the delivery time frame below.
- DHL Express Worldwide– 3-4 business days to most countries.
- UPS Worldwide Saver 1-3 business days
- UPS Expedited 2-5 business days
- USPS Priority Express 7-14 business days
- USPS Priority up to 21 days
- Free International shipping is USPS Priority 21 days delivery no exceptions
Note to International buyers.
Customers will be responsible for any and all additional shipping charges once the dress arrives in your country such as taxes and duties. The shipping charges and options are calculated for you during checkout based on your shipping address, please keep in mind, these do NOT include the duties and taxes. Shipping to certain countries may not be available at all times due to circumstances beyond our control.
Return Policy: We only do exchange for sizing for the same exact dress for a larger or a smaller size. Buyer is responsible to ship the dress back and provide tracking information for the return shipment. We will charge an exchange shipping fee based on the buyer’s requested shipping method for Domestic and International shipments. Return Shipping fee can be calculated using the Shipping Calculator located on every product page.
If the exchange size for a dress is not available, a store credit will be given for the full amount of the dress. Store credit does not expire.
NO returns are accepted. Each dress is inspected before being shipped out to insure perfect condition. We have implemented this policy to make sure that each single dress we sale is brand new.
- Special or Pre-Orders are FINAL SALE no exemptions.
- Sale items are FINAL SALE no exemptions.
- Items delivered for more than 15 days do not qualify for exchange.
If you refuse a package we will treat it as a return and issue you a store credit for the cost of the item. The shipping fee will also be deducted from the store credit
Contact us at firstname.lastname@example.org to request an RA number to initiate the exchange process. Please provide us with the order number.